Return Policy

What can be returned

We accept returns and exchanges of new, unworn, unwashed and unaltered items with all internal garment tags intact, together with your original receipt, within thirty (30) days of the delivery date. Please include all original boxes, instructions, documents and wrappings.

Humen Brand Shop reserves the right to refuse any return that does not meet these requirements.

Final sale

All international orders and all orders for discounted products are final sale and cannot be returned or exchanged.

How to return

  1. Email info@humenshop.com with your order number to request a return.
  2. We will send you a return label.
  3. Send the items back within 3 days of receiving the label to get a full refund.

Items sent back 15 days or more after the label was provided are refunded at 50%. Items sent back a month or more after the label was provided are refunded at 25%.

Refunds

Once we receive and review your return, we will let you know whether it qualifies for a refund. Approved refunds are processed as soon as possible, and in any case within thirty (30) days of the date we receive the returned items. Refunds are made to the original form of payment. Where that is not possible, and subject to any legal requirements, we will issue merchandise credit. Merchandise credit does not expire.